Refund window
14 days
Send the request within 14 days of the original purchase date.
Refund Policy
14-day refund eligibility for unused PDF to Audio credits and paid features.
Refund at a glance
What to Know Before You Email Support
Credit status
Unused only
Purchased credits must not have generated audio or unlocked paid features.
Refund method
Original payment
Approved refunds return to the payment method used for the order.
Review target
Within 24 hours
Approved requests are usually processed within 24 hours after review.
Last Updated: April 12, 2026
This Refund Policy explains when refunds are available for credits and paid features purchased through PDF to Audio.
1. When You Can Request a Refund
You may request a refund within 14 days of purchase if the credits from that order have not been used.
Unused means the credits have not been spent to generate audio or unlock paid features.
2. When a Refund Is Not Available
- Refunds are not available for orders whose purchased credits have already been used to generate audio or access paid functionality.
- Refunds are not available for requests submitted more than 14 days after the original purchase date.
- If the value of the order has already been consumed through paid usage, the order is not eligible for a refund.
3. How to Request a Refund
To request a refund, email support@pdftoaudio.app from the address used for the purchase or include that address in your message.
Please include your order details and a short explanation of the request so we can review it efficiently.
4. Review and Processing Time
Refund requests are reviewed manually. If a request is approved, the refund will be issued to the original payment method used for the purchase.
Approved refunds are typically processed within 24 hours, although the final posting time may depend on your payment provider or bank.
5. Contact Us
If you have any questions about this Refund Policy or a refund request, please contact us at support@pdftoaudio.app.